The Claims Back-Office is a centralised structure that takes charge of certain phases or the entire management of the claim in the case of non-complex claims.
The Back-Office works in close contact with the Call Center, with the payment centres and with the SARC and enables certain activities to be centralised, increasing their efficiency and quality and leaving the payment office - or the Client - to take care of supervisory activities or those which require greater specialisation.

Some of the services that can be activated:

• Management of incoming post: the Back-Office sorts the incoming post, scans documents and directs into the correct process.
• Claims opening on non-life claims: operators open the claim, carry out the investigation and the expert inquiry and take charge of the formalities that enable the Company to interrupt the timeframes in the case of incomplete requests, to refer to the manager or to report the inapplicability of the CARD.
• Claims opening on claims reported by fax/email: operators open the claim, carry out the investigation and the expert inquiry and report information on the claims opened
• Scheduling: the operators monitor the timeframes by reference to a schedule and if necessary contact the expert to check the state of progress
• Checking and monitoring of expert reports: the operators check the expert report and assume responsibility, in particular, for checking and, where appropriate, reporting useful data for ISVAP, CCI, Tax Database purposes. They also check that the bills respect the rules defined by the Company
• Response to CARD flows: based on the information and documentation gathered by the Call Center, the operators respond to CARD flows with particular attention on compliance with the timeframes prescribed by legislation
• Payment of "simple" claims: in the case of claims for which it is possible to define a "standard" process and which fall within the remit of the office, the operators complete the activity and prepare the payments